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Delivery Information

  • Shipping Zones & Carriers
    We ship throughout the European Union and internationally using reputable carriers (La Poste, UPS, DHL). Coverage, rates, and delivery times vary by destination.
  • Processing Time
    Orders are processed within 1–2 business days after payment confirmation. Stock availability may extend processing by up to 3 business days; any delay will be communicated promptly.
  • Delivery Estimates
    • France & EU: 3–5 business days
    • United Kingdom & Switzerland: 5–7 business days
    • Rest of World: 7–14 business days
  • Shipping Costs
    Shipping fees are calculated at checkout based on weight, dimensions, and destination. For orders over €1,000 within the EU, we offer free standard shipping.
  • Customs, Duties & Taxes
    For deliveries outside the EU, recipients are responsible for any import duties, customs fees, or local taxes. Please check with local authorities before ordering.
  • Order Tracking
    Once your order ships, you will receive an email with a tracking number. Use this to monitor your delivery in real time.
  • Missing or Damaged Items
    Inspect your shipment upon arrival. Report any damage or missing items within 48 hours to support@batubergsa.com. We will arrange replacements or refunds in accordance with our Terms & Conditions.